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Terms & Conditions

Description of Service.

Our services consist of mobile car detailing, which may include washing, detailing, polishing, engine bay cleaning, vacuuming, pressure washing, high-pressured air cleaning, shampooing, and other related services, as requested by you (the Customer). We will provide these services at the location specified by the Customer. 

Payment.

Payment for our services will be collected at the time of service and no later. We accept credit cards and PayPal. We do not accept checks and do not do payment plans. We cannot leave the site of the service until payment has been collected. Services may vary depending on the location, type of vehicle, and other factors, and we reserve the right to change our prices at any time. We reserve the right to amend any price during the detailing should it differ from the original estimate agreed between Alpha Auto Detailing and the Customer.

Cancellation & Late Appointment Policy

If the Customer needs to cancel their appointment at any time, they must provide at least 48 hours' notice.  Any cancellation inside the 48-hour window will be subject to a $50 fee per vehicle cancelled. Please be aware of the arrival window for your appointment. Employees will text when they are on their way. If a vehicle is not available for cleaning within 30 minutes of the time of our arrival without communication, there will be a $50 late fee charged to the account.

Privacy Policy

Our on-site technician may take photographs and/or videos to document the before and after condition of your vehicle. We reserve the right to post our before and after photos and/or videos for promotional and marketing purposes. We never share any personal information or identifying information about your vehicle online. Preventing the technician from doing so will invalidate our service guarantee and any redo appointments or refunds are at the sole discretion of Alpha Auto Detailing.

Customer Obligations. 

The customer must provide us with accurate information regarding the vehicle and the service requested. The customer must also provide access to the vehicle, including any necessary keys or security codes, to allow us to perform the services. Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, re-dos, or any additional work will be performed outside of the original package or estimate.

Disclaimer of Liability.

We will use reasonable care and skill in providing our services, but we cannot guarantee that the services will be error-free or uninterrupted. We will not be liable for any damages or losses resulting from the use of our services, including any damages to the vehicle or any personal property left in the vehicle. We will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise, please communicate your concerns with the technician. All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes.

Indemnification.

The customer agrees to indemnify and hold us harmless from any claims, damages, or losses arising from our use of services, including any claims arising from damage to the vehicle or personal property left in the vehicle.

Termination.

We reserve the right to terminate this agreement at this time, with or without cause. Upon termination, the customer will remain liable for any amounts due for services provided prior to termination.

Changes to these Terms.

We reserve the right to change these terms and conditions at any time, in our sole discretion. The revised terms will be effective immediately upon posting on the website.

Entire Agreement.

This agreement constitutes the entire agreement between you and us regarding the use of our services. 

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By using our service by booking online, in-person, over the phone, or any other method, you acknowledge that you have read, understand, and agree to these terms and conditions.

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